Even if you’ve never had to make an insurance claim before, it’s wise to be prepared. To help, here is a quick and simple guide on what to expect when making an insurance claim.
It starts with claims counseling
Claims counseling is essentially a screening process where you speak with someone from the insurance company and provide them with information regarding the situation. Based on what you tell them, the representative can inform you of what the most likely outcome of filing the claim will be, allowing you to decide if the potential result is worth going through the claims process or not.
The claim is filed
Should you decide that it is in your best interest to move forward with the claim, you will go over the documentation process with the representative and be given a reference number. This reference number will allow you to check on how the claim is progressing.
You work with a claims representative
This will likely be different than the company representative you have been working with. This individual is meant to assist you in navigating the rest of the process. For example, you may need to have estimators and adjustors meet with you, and this representative will arrange those meetings on your behalf.
The claim is assessed
Once the company has all the necessary documentation, they will assess the claim. At this time, the company can determine that the claim is not a covered peril and reject it, or decide that it is a covered peril and provide you with the money you need to get back on your feet.
Approved contractors are used
Keep in mind that providing you with the necessary money doesn’t always mean giving the money directly to you. Most insurance companies have a stable of contractors they work with and they will pay them to come to your home and take care of repairs. This gives them more control over where the money goes and ensures there is no mismanagement of funds.
If you have any questions about the process for your exact policy, speak with your insurance broker.
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